Our Privacy Commitment
At PlayOJO Casino, we want every player in Canada to feel comfortable with how we handle their personal details. From registration through to everyday account use, we apply data protection practices that reflect the regulatory environment we operate in, whether that means our Ontario licence under the Alcohol and Gaming Commission of Ontario or our Malta Gaming Authority licence for players elsewhere in Canada. This policy explains what information we gather, how we use it, and who it may be shared with as part of running our platform responsibly.
The Information We Collect
When you register with PlayOJO Casino, we ask for personal details including your name, date of birth, email address, and home address, along with login credentials such as a username and password. This information is needed to create and manage your account and to confirm you meet the legal age requirement for gambling in your province or territory.
As part of our standard verification process, we may also request documents to confirm your identity and address. These typically include:
- Proof of identity, such as a passport, national ID card, or driver's licence
- Proof of address, such as a utility bill or bank statement
- Verification of the payment method used on your account, such as a photo or statement showing the card or e-wallet details
We also collect information related to the payment methods you use, including Interac e-Transfer or Interac Online, Visa or Mastercard details, and e-wallet information from providers such as ecoPayz or MuchBetter. This financial data is gathered specifically to process deposits and withdrawals on your account.
How We Use Your Data
The information we collect from you is used for a number of connected purposes tied to running your account and keeping our platform compliant. This includes:
- Setting up and managing your player account, including login and account settings
- Verifying your identity and age as part of our know-your-customer obligations
- Processing deposits and withdrawals through the payment methods linked to your account
- Reviewing account activity to help identify and prevent fraud or misuse
- Meeting reporting and record-keeping obligations connected to our licences with the Alcohol and Gaming Commission of Ontario and the Malta Gaming Authority
Your data supports the day-to-day function of your account and helps us meet the obligations that come with operating as a licensed casino in Canada. We rely on the details you provide at sign-up and during verification to confirm that transactions and account activity are legitimate, and to respond appropriately if something looks unusual.
Data Sharing & Third Parties
Running a regulated online casino means certain information needs to be shared with parties that support our operations. This can include payment processors handling methods such as Interac, card payments, or e-wallets, since they need relevant transaction details to complete deposits and withdrawals. Game providers behind our slot and live dealer titles, including our live roulette, blackjack, and baccarat tables, may also receive limited data connected to gameplay sessions.
We may also share information with regulatory bodies connected to our licensing, including the Alcohol and Gaming Commission of Ontario for players located in Ontario and the Malta Gaming Authority for players elsewhere in Canada, where this is required as part of our compliance obligations. Any sharing of this kind is tied to purposes described in this policy, such as verifying your identity, processing payments, or meeting a legal or regulatory request.
Data Security & Retention
We apply security measures designed to protect the personal and financial information you provide, and access to account data is limited to what is needed for account management, verification, and payment processing. Because we operate under licences from the Alcohol and Gaming Commission of Ontario and the Malta Gaming Authority, certain records connected to your account, including verification documents and transaction history, are retained for as long as needed to meet the legal and regulatory obligations tied to those licences. Where a specific retention period applies under a regulatory requirement, this is handled in line with that obligation rather than a fixed internal schedule we set independently.
Your Privacy Rights & Contact Info
As a PlayOJO Casino player, you can expect to have some level of input into the personal information held on your account, consistent with the licensing framework that applies to you as either an Ontario player or a player elsewhere in Canada. If you would like to ask about the information we hold, request a correction, or raise any other question about your data, our support team is available to help.
You can reach us through:
- Email at [email protected]
- Live chat, available for registered players through the site
- Our Help and FAQ centre for self-service answers to common questions
Support is generally available around the clock for Canadian players through live chat and email. If you have questions about this privacy policy or how your data is handled, feel free to Contact Support or visit your account area to Manage Account Settings directly.